Refund Policy

Last Updated: [11-02-2025]

At Weeb Collection, we stand by the quality of our products and want you to love your purchase. If something isn’t right, we’re here to help!

30-Day Return & Exchange Policy

We offer a 30-day return and exchange policy (from the day you receive your item) under the following conditions:

  1. Damaged or Faulty Items: If your item arrives damaged or defective, we’ll provide a 100% refund, including shipping costs.
  2. Change of Mind: If you’re not satisfied with your purchase, you can return it within 30 days for a refund or exchange. (However the packaging should remain the same)

Important Notes

  • Sales Are Final for Unpaid Customs Fees: If your order is held at customs due to unpaid taxes or fees, we cannot issue a refund.
  • Return Shipping Costs: Customers are responsible for return shipping costs, unless the item was damaged during delivery.
  • Proof of Postage: We strongly recommend obtaining proof of postage when returning items to avoid issues with lost packages.

How to Initiate a Return

  1. Email us at [support@weebcollection.com] with the subject line “Returns.”
  2. Include your order number, name, and reason for the return.
  3. We’ll provide instructions on where to send the item.

Refund Process

  1. Once we receive and inspect your return, we’ll notify you of the refund status.
  2. If approved, your refund will be processed, and a credit will be applied to your original payment method shortly after.

Contact Us

For questions about returns or refunds, contact us at [support@weebcollection.com].